I want my employees to take their time when cleaning, because this is how they do a thorough and careful job each time.  If I were to charge my clients by the hour, they would expect my employees to rush through the process in order to keep their costs down.  This would result in a conflict of expectations versus results.

Yes, this is important, much like you going to the same hairdresser each time.  Your hairdresser knows what you like and you communicate with her/him and trust is built.  Your house cleaning team will learn what you want them to spend extra attention on, and also know not to waste any time on those tasks that are not important to you.

It's all about safety of your home and the safety of our cleaners.  We appreciate you trusting us with a key, and you can be assured that your key is locked up at our offices and cannot be traced back to your home.  Also, if you should ever get locked out of your house, you have a reliable way of getting back in right away -- just call us!

Our office is open at 6 a.m. and our crews start cleaning at 8:30 a.m., which gives you plenty of time to call ahead.  We likely will be able to reschedule you to a different day the same week; just call the office and we'll work something out.

Our house cleaners are all "pet friendly" so we will be happy to get to know your pets and let them get used to us.  You won't need to lock them up on cleaning day,  But if you have a territorial or protective animal that behaves in a threatening manner when the house cleaners show up, we will discuss the matter and come up with a solution that works for all of us.  We want your pets to be happy and comfortable, but I also want my employees to be safe. 

We clean all windows which become dirty on a regular basis, such as sliding glass doors, front door glass panels, kitchen windows, etc.  But I recommend you use a professional window cleaning company at least once a year for your regular needs.

For carpet cleaning, I get a discount from ServiceMaster, so I can get you a reduced price.  We can then be at your home when they arrive, which I usually schedule immediately after your regular cleaning.

It's your choice.  We are fully equipped to bring everything we need to thoroughly clean your home, but if you prefer to provide all supplies and equipment, that is fine!  It's up to you.

We are happy to perform your cleaning service using whatever products you prefer.  Some clients want only 'green' or natural products; other clients LOVE the smell of PineSol.  So, again, we gladly provide whatever products you want us to use.

Customer satisfaction is our primary goal, because it ensures repeat business and referrals.  It is VERY important that you let us know even the most minor concern you have with our service.  We are committed to making it right.  We are so dedicated to this that we will actually call you and ASK you to tell us what we missed, so that we can make it right and continue to improve our service level for you.

If you notice ANYTHING about your cleaning that you aren't happy with, please contact us immediately.  We will make it right!

This means that I provide assurance that if anything valuable in your home gets broken, ruined or otherwise compromised while we are on the premises, that we can afford to take care of it for you -- without going bankrupt or having legal issues arise.

Our cleaning staff is trained to contact the owner immediately if something breaks.  As the owner of the company, I will go to your home as soon as possible and meet with you to determine the best remedy.  This can include replacement or repair, your choice, at our cost.

Yes, you will pay a little extra for that, because we will spend extra time at each cleaning vacuuming furniture, curtains, etc.  Other things that will usually cost extra are:  dusting lots of curios and collectibles, cleaning badly-spotted glass shower doors, changing sheets and bedding, folding laundry, emptying the dishwasher, etc.  When we meet at your house for your Free Estimate, we can offer you a fair cleaning rate to include those things that are really important to you.